Field service is an established market. However, the market is evolving together with the new modernization and digitization frameworks. New technology, tools and techniques are hitting the workforce. Rising shifts also impact the labour market of the industry. Despite new jobs, skills and experience criteria for various field service roles are still changing.
When it comes to field service, the most important aspect – the workforce – cannot be ignored. The group, of engineers, technicians and other experts must be well educated and prepared for any possible scenario. At the very same time, though, the workforce is one of the most critical problems facing the industry.
The issue with field employees is the aging of the workforce and the challenge of proposing innovative systems and work tools.
There is still a great deal of resistance to modern technologies, such as field service management applications and computerized computers, or other business operations planning systems. Teams are not well equipped and therefore impede the business.
As a work around, many businesses are sticking to manual work or digitizing the process entirely. While 52% of field service providers rely on manual labor, it can’t stay that way for too long. Business developments bring innovations such as artificial intelligence, the Internet of Things, and many more that cannot be adequately integrated without a trained expert.
And if you’re hoping to broaden your field service unit, it’s important to know what to look for. In this article, we will concentrate on field service engineers and their position in the field service sector.
What Is a Field Service Engineer, and What Is Their Job Role?
Field service engineers are identical to field service technicians, performing the most popular field service duties, such as maintenance, repair and installation. These professionals also oversee the staff, delegate assignments, execute reports and establish customer relationships. Field service engineers make calls and conduct mechanical and electrical tasks such as lighting installation, hardware tuning, maintenance of security settings, and the like.
They also conduct troubleshooting, explain equipment to customers, and show how to use it. There is quite a demand of service engineers, so why not find out more here.
What are the distinctions between field service engineers and technicians?
While both professions are very similar, engineers initially take on more tasks. In most cases, employers require a bachelor’s degree to gain employment, since the job duties include the preparation of installations and the development of a protocol for other subordinates. They also oversee field technicians and review their work.
How to Become a Field Service Engineer?
As mentioned above, the field service engineer must have at least a bachelor’s degree in the field of engineering in question. Some continue their Master’s degree to broaden job opportunities and enter senior positions. In terms of a degree, the qualified field engineer should demonstrate some of the requisite skills:
- Mechanical ability
- Connection with a team and a customer
- Awareness of hardware and computer software
- Problem-solving skills and critical thinking
- Control of organizational skills and activities
- Attention to the specifics